Registration¶
The following examples are for educational purposes only
Entering the Server IP Address
Applicable only for the white labelled BiDiApp.
The app prompts you to enter the IP Address of the server you want the BiDiApp to connect to.
If your provider forwarded an IP address, you must enter this in the IP address field. If you do not have an IP address to fill in, contact your provider and request one. After receiving it, fill in the address in the provided field. Next, click Confirm to initiate a connection with the server.
After installing the BiDiApp, it is time to start the application for the first time. Because of security and privacy reasons, the app asks permission to use the camera, microphone, Bluetooth and more. You need to answer all questions positively (Accept, Yes, Confirm, etc.), if not, the app cannot function properly.
Basic registration¶
After the initial start finishes, the registration process for the user starts, and the following form pops up:
Several fields - marked with an asterisk (*) - in the form are required. The number of required fields depends on the care provider. In the example, only the email address is required.
After you submit the form, the provider emails the result. That can be either a rejection or an approval.
Tip
The approval can take several minutes or even hours. The delay in the approval process depends on the procedure the provider implemented.
If your application is approved, you will receive an email. The email is the final step to activate the newly created account. The activation confirms the existence of the email address that links to the newly created account with the provider.
After activating the account, the provider emails you to confirm a registered and active account. The app is now ready to use.
Below, the app is connected to the care provider and ready to do your bidding.
Subscription¶
Subscriptions
Subscriptions are only available if the provider has more than one subscription type. If the provider only offers one subscription, this chapter does not apply to you. To confirm that no other subscriptions are available, navigate to the Accounts menu and click Subscription. If there is no button to renew or subscribe to a different subscription, then no subscriptions are available
Here the subscription type is titled free, and the subscription is active.
In the example we follow, you subscribed to the free tier of the service. Only three buttons are active, the Home, Media, and Account buttons.
If you think after exploring the app that an upgrade is needed, navigate to the Account button and select Subscriptions.
To see all different subscriptions, touch the Request upgrade email. You will receive an email to the email address you registered with.
In our example we have two types of subscription, a free plan and a paid plan. Go ahead and pick the paid plan to subscribe to, click the Subscribe button in the mail. You will receive a confirmation email:
To pay for the new subscription, click Proceed to payment. You will be redirected to the payment service provider chosen by your care provider.
As soon as you pay, you will receive an email from the care provider to confirm the new subscribed service.
Renewal of a subscription¶
Subscriptions are billed on a monthly basis. If the payment is late, your subscription is reverted to the free tier.
The system helps you in two ways, wait for an email by the system or check the account tab.
Both methods result in the same email:
From here on the procedure is the same as during registration.